AI Services Companies

Employee AI Training Statistics 2026

Published October 27, 2026

Our analysts reviewed 16 worker, employer and training-industry surveys from 11 publishers, released between May 2024 and September 2026, to show how many employees receive AI training, what employers provide and how training compares with AI use as of Q4 2026.

In the following sections, we compare the share of US workers trained across surveys, what employers offer, the gap between AI use and training, training hours and spending, training by role, job level and country, and the link between training and AI use.

Key Findings

  • In Pew Research Center's October 2024 survey, 12% of US workers had taken AI-related job training in the prior 12 months (our calculation).
  • In EY's 2025 survey of 15,000 employees in 29 countries, conducted in August 2025 and released in November 2025, 12% said they receive sufficient AI training, while 88% said they use AI at work.
  • In BCG's 2025 AI at Work survey, 51% of frontline employees used generative AI at least several times a week, compared with 85% of leaders.
  • In the Federal Reserve Bank of New York's August 2026 survey, 61% of service firms in New York and northern New Jersey used AI, up from 25% in 2024.
  • In EY's 2025 survey, employees with more than 81 hours of AI training a year reported an average productivity gain of 14 hours a week.

How Many US Workers Get AI Training

Five national surveys asked US workers whether they had received AI training. In a national survey that Google ran with Ipsos at the end of 2025, 40% of employed Americans said they used AI at work, but only 14% said their employer had offered them any AI training in the previous year. Where a survey published only the share without training, we converted it to the share with training.

Table 1. Share of US workers reporting AI training, by survey
SourcePublishedBasePublished measureShare with AI training
Pew Research CenterFeb 2025US workers, October 202451% took any job training in the prior 12 months; 24% of those said a training was related to AI use12% (our calculation)
Google and IpsosFeb 2026US employed adults, December 2025 (n=4,464)Organization offered AI-related training in the past 12 months14%
KPMG and University of MelbourneApr 2025US respondentsHad formal or informal training in AI28%
Jobs for the FutureDec 2024US workers, November 2024 (survey n=2,754)Receive employer-provided AI training31%
GallupOct 2024US employees who use AI, May 202447% say their organization has not offered any AI training53% (our calculation)

Source: AI Services Companies, Employee AI Training Study, October 2026, using Pew Research Center, Google and Ipsos, KPMG and the University of Melbourne, Jobs for the Future and Gallup survey data. Data: us-ai-training-share.csv

Horizontal bar chart of the share of US adults and workers with AI training in four surveys: 12% in Pew, 14% in Google and Ipsos, 28% in KPMG and the University of Melbourne and 31% in Jobs for the Future
  • The two measures limited to the past 12 months, from Pew and from Google and Ipsos, both come in below 15%, while the two without a time limit, from KPMG and JFF, come in at 28% and 31%.
  • Gallup's figure counts only employees who already use AI, which places it above the all-worker measures.
  • The share of US workers with recent AI training is much smaller than the share who have had any AI instruction at all. Repeat surveys that keep the same 12-month window will show most clearly how that share changes.

Pew asked the same October 2024 sample whether they had taken any job training in the prior year, then asked those who had whether it was related to AI use. Multiplying the two published shares gives the all-worker rate in the first row. KPMG's US page also reports that 72% of US workers did not receive any AI training or education.

What Employers Offer

Surveys of workers and employers measure how much AI training companies provide and plan, including two years of New York Fed regional business surveys.

Table 2. Employer provision of AI training
SourcePublishedBaseMeasureValue
Microsoft and LinkedInMay 2024People who use AI at work, 31 countriesReceived AI training from their company39%
Microsoft and LinkedInMay 2024CompaniesPlan to offer generative AI training this year25%
Federal Reserve Bank of New YorkSep 2025AI-using service firms, New York regionRetrained workers in response to AIJust over a third (published wording)
Federal Reserve Bank of New YorkSep 2025AI-using manufacturers, New York regionRetrained workers in response to AI14%
Federal Reserve Bank of New YorkSep 2026AI-using service firms, New York regionRetrained workers in response to AIJust over a third (published wording)
Federal Reserve Bank of New YorkSep 2026AI-using manufacturers, New York regionRetrained workers in response to AIMore than 20% (published wording)
KPMG and University of MelbourneApr 2025Organizations using AI, 47 countriesProvide responsible AI training60%
EYNov 2025Employees, 29 countriesReceive sufficient AI training12%
World Economic ForumJan 2025Employers, 55 economiesPlan to prioritize upskilling their workforce85%

Source: AI Services Companies, Employee AI Training Study, October 2026, using Microsoft and LinkedIn, Federal Reserve Bank of New York, KPMG and the University of Melbourne, EY and World Economic Forum data. Data: employer-ai-training-provision.csv, ny-fed-ai-adoption-retraining.csv

  • In the New York Fed surveys, the share of AI-using service firms that retrained staff was just over a third in both 2025 and 2026, while the manufacturer share rose from 14% to more than 20%.
  • The same 2026 survey found that 4% of service firms had laid off workers in response to AI, up from 1% a year earlier, and no manufacturers reported layoffs in either year.
  • AI use among the region's firms climbed sharply over the same period. A steady retraining share among AI users therefore means more firms in total are training staff for AI each year.

The New York Fed lists the training firms offered as basic AI literacy and tool instruction, automating routine tasks, prompt engineering and AI applications for specific jobs, and many firms stressed training on responsible use. Among adopting firms, the median share of workers using AI was 17% for service firms and 7% for manufacturers.

The Gap Between AI Use and Training

In every survey that measured both, more workers used AI or wanted AI training than said they had received it.

Table 3. AI use or interest against AI training, same-survey pairs
SourceUse or interest measureValueTraining measureValueGap
Google and Ipsos (US)Some interest in formal AI training65%Offered AI training in past 12 months14%51 points (our calculation)
BCG (11 markets)Use AI several times a week or daily72%Say they have been properly trained36%36 points (our calculation)
EY (29 countries)Use AI at work88%Receive sufficient AI training12%76 points (our calculation)
Microsoft and LinkedIn (31 countries)Knowledge workers using AI75%Use AI and received company training29% (our calculation)46 points (our calculation)
World Economic Forum (per 100 workers worldwide)Will need training by 203059Expected to be upskilled in role or redeployed48 (our calculation)11 unlikely to receive it

Source: AI Services Companies, Employee AI Training Study, October 2026, using Google and Ipsos, BCG, EY, Microsoft and LinkedIn and World Economic Forum data. Data: ai-training-demand-gap.csv

Dumbbell chart of AI use or interest against AI training in four surveys: gaps of 51 points at Google and Ipsos, 36 at BCG, 46 at Microsoft and LinkedIn and 76 at EY, where 88% use AI or are interested in training and 12% receive AI training
  • The Google and Ipsos pair is the only one limited to US workers, and its 51-point gap measures unmet interest in training among all employed adults, users and non-users alike.
  • In the same survey, the qualities employees most often rated as important in AI training were a trusted provider (77%), hands-on learning (75%), a structured learning path (72%) and experience with AI applications related to their current job (71%).
  • In every pair, the share of workers who use or want AI is larger than the share with training. Many employees are therefore using AI tools with little or no formal instruction.

The Microsoft and LinkedIn row multiplies the 75% of knowledge workers who use AI by the 39% of those users who received company training. WEF's training figure adds the 29 of every 100 workers that employers expect to upskill in their current roles and the 19 expected to be upskilled and redeployed.

Training Hours and Spending

ATD reports per-employee learning hours and spending for all training, while EY and BCG report the AI-specific hour thresholds tied to higher gains and regular use.

Table 4. Training hours and spending per employee
SourceYear of dataMeasureValue
ATD2024Direct learning expenditure per employee, all training$1,254
ATD2023Direct learning expenditure per employee, all training$1,283 (our calculation)
ATD2024Learning hours used per employee, all training13.7
ATD2023Learning hours used per employee, all training17.4
ATD2024Cost per learning hour used$165
ATD2023Cost per learning hour used$123
EY2025Annual AI training hours for the highest-gain employee groupMore than 81
BCG2025AI training hours tied to sharply higher regular useAt least 5

Source: AI Services Companies, Employee AI Training Study, October 2026, using ATD 2025 State of the Industry (539 organizations), EY and BCG data. Data: training-hours-spending.csv

  • ATD's cost per learning hour used rose by $42 from 2023 to 2024 (our calculation), which ATD describes as an increase of about 34%.
  • None of the surveys we reviewed publishes AI-specific training spend per employee. ATD's figures cover all formal learning.
  • EY's highest-gain group trained for more than 81 hours a year, at least 5.9 times the 13.7 hours ATD records for all training per employee (our calculation). Reaching that level for most staff would take a large expansion of training time.

ATD reports that 2024 direct expenditure per employee was $29 lower than in 2023, which gives the 2023 value in the second row.

Training by Role, Job Level and Country

White-collar workers, leaders and managers report more AI training or use than blue-collar workers and frontline employees, and emerging economies report more AI training than advanced economies.

Table 5. AI training and use by role and job level
SourceGroupMeasureValue
Jobs for the Future (US)White-collar workersReceive employer AI training42%
Jobs for the Future (US)Blue-collar workersReceive employer AI training28%
Jobs for the Future (US)White-collar workersUse AI tools at work50%
Jobs for the Future (US)Blue-collar workersUse AI tools at work27%
BCG (11 markets)LeadersUse generative AI at least several times a week85%
BCG (11 markets)ManagersUse generative AI at least several times a week78%
BCG (11 markets)Frontline employeesUse generative AI at least several times a week51%
BCG (11 markets)Frontline employeesSay they receive sufficient leadership support on AI25%

Source: AI Services Companies, Employee AI Training Study, October 2026, using Jobs for the Future and BCG data. Data: ai-training-by-role-seniority.csv

Bar chart of regular generative AI use by job level in BCG's 2025 survey: 85% of leaders, 78% of managers and 51% of frontline employees
  • JFF's 14-point gap between white-collar and blue-collar workers in employer AI training runs alongside a 23-point gap in AI use at work (our calculation).
  • Only a quarter of BCG's frontline employees say their leaders give them enough support on how and when to use AI.
  • In JFF's data, employer AI training and AI use at work are both lowest for blue-collar workers. The employees with the least AI instruction are also the ones using AI least often.
Table 6. AI training, knowledge and efficacy by country group
Country groupAI trainingAI knowledgeAI efficacy
Global, 47 countries39%52%60%
Advanced economies32%46%51%
Emerging economies50%64%74%
United States28%Not published on this measureNo US figure published

Source: AI Services Companies, Employee AI Training Study, October 2026, using KPMG and University of Melbourne, Trust, attitudes and use of artificial intelligence: A global study 2025 (48,000 respondents in 47 countries). Data: ai-training-by-country-group.csv

Horizontal bar chart of the share reporting AI training or education by country group in KPMG's 2025 study: 50% in emerging economies, 39% globally, 32% in advanced economies and 28% in the United States
  • The share reporting AI training was 18 points higher in emerging economies than in advanced economies (our calculation).
  • The US rate of 28% is 4 points below the advanced-economy average and 22 points below emerging economies (our calculation).
  • A smaller share of US adults report any AI training or education than the advanced-economy average, so US employers adding AI tools are more likely to be teaching adults with no prior AI instruction.

KPMG's training measure counts formal or informal training or education in AI among all respondents, including people outside work, so it differs from the employer-training measures in Table 1.

Training and AI Use

Employees who received more AI training use AI more and report larger time savings than less-trained employees in each survey that compared them.

Table 7. AI use and time savings by training received
SourceComparisonMeasureValue
BCGMore than 5 hours of training vs less than 5 hoursRegular AI users79% vs 67%
Google and Ipsos (US)Employees who received training vs othersLikelihood of using AI for work2.5 times
Google and Ipsos (US)Employees who received training vs othersLikelihood of being AI FluentAlmost 3.5 times (published wording)
Google and Ipsos (US)AI Fluent vs AI Explorer employeesMedian hours saved per week8 vs 3
EYMore than 81 hours of annual AI training vs all employeesWeekly productivity gain, hoursAverage of 14 vs median of 8

Source: AI Services Companies, Employee AI Training Study, October 2026, using BCG, Google and Ipsos, and EY data. Data: ai-training-and-use.csv

  • BCG's regular-use rate is 12 points higher for employees with more than 5 hours of training (our calculation).
  • In the Google and Ipsos survey, AI Fluent employees save a median of 5 more hours a week than AI Explorers (our calculation).
  • Each survey links more training with more use or larger reported savings, but none isolates training as the cause, since employees who seek training may already be heavier users.

Google and Ipsos group AI users into AI Fluent employees, who use AI often and across many tasks, and AI Explorers, who use it on an occasional basis. EY also found that its most-trained employees were 55% more likely to leave their organization.

What Employee AI Training Data Means Going Forward

For many employees, learning to use AI at work happens on their own time, through trial and error with whatever tools their employer has switched on.

The picture will grow clearer as repeat surveys arrive. The New York Fed asks firms in its region about AI each summer, Gallup runs quarterly workforce surveys, and BCG and Microsoft with LinkedIn publish yearly workforce studies.

Data Collection and Methodology

The AI Services Companies Employee AI Training Study gathered published figures from 16 documents by 11 publishers, released between May 2024 and September 2026, and we opened every source on October 26, 2026. We kept a figure only when the publisher stated the percentage or value along with its survey base and field period.

Surveys and samples: Pew Research Center, 5,273 US workers, October 7 to 13, 2024, with 2,860 who had taken job training answering the AI question; Google and Ipsos, 4,464 US employed adults, December 5 to 21, 2025, and 1,511 hiring managers, December 10 to 25, 2025; Gallup, 21,543 US working adults, May 11 to 25, 2024; Federal Reserve Bank of New York, firms in New York and northern New Jersey, August 2024, 2025 and 2026; Microsoft and LinkedIn, 31,000 people in 31 countries, February 15 to March 28, 2024; BCG, 10,635 employees in 11 markets, 2025; EY, 15,000 employees and 1,500 employers in 29 countries, August 2025; KPMG and the University of Melbourne, 48,000 respondents in 47 countries, published April 2025; Jobs for the Future, 2,754 US respondents, November 20 to 27, 2024; World Economic Forum, more than 1,000 employers in 55 economies, published January 2025; ATD, 539 organizations, 2024 data.

Where a survey published only the inverse of a measure, such as the share with no training, Table 1 converts it to the share with training and marks the result (our calculation). Products, differences and ratios are marked (our calculation) and were rounded once, from the published values. Where a publisher gave a share in words without an exact figure, we quote the wording.

Figures from different surveys use different questions, bases, time windows and geographies, and each table labels its base. KPMG's figures cover all respondents, including people not in work. ATD's spending and hours cover all formal learning.

Data files: us-ai-training-share.csv, employer-ai-training-provision.csv, ny-fed-ai-adoption-retraining.csv, ai-training-demand-gap.csv, training-hours-spending.csv, ai-training-by-role-seniority.csv, ai-training-by-country-group.csv, ai-training-and-use.csv

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