Our verdict
Master of Code Global has built chatbots and customer service AI since 2016 for brands such as T-Mobile, Burberry, and Estée Lauder, and it works as a delivery partner for contact center platforms including Glia, Infobip, and LivePerson. Outside listings put it at about $50 to $99 an hour, and it sells a four-week AI Compass Sprint and a 30-day fixed-budget AI Pilot. It is a strong choice for a brand that wants a conversational assistant or agent built on a customer service platform, and a weaker one for a buyer who wants data engineering or custom model research.
The right buyer
- Retail and consumer brands that want a chatbot or shopping assistant. It has delivered chatbot work for T-Mobile, Burberry, the Golden State Warriors, Estée Lauder, and Jo Malone London (about page).
- Contact center teams on Glia, Infobip, or LivePerson. Glia describes a multi-year partnership, and Infobip calls the firm a strategic Innovation Partner (about page).
- Companies that want a fixed-budget proof before a larger build. Its AI Pilot delivers a working proof of value in 30 days on a fixed budget, and its AI Compass Sprint is a four-week readiness assessment with a 90-day roadmap (homepage).
- Teams building on Anthropic’s Claude. It sells Claude consulting with Anthropic-certified staff and lists itself as a Claude Partner Network member (Claude consulting page).
Reasons to look elsewhere
- Buyers on a tight budget can find lower rates. Outside listings put it at about $50 to $99 an hour, against about $25 to $49 at Uptech and Intuz (GoodFirms profile).
- Much of its work runs on partner contact center platforms, so it fits best when a client uses or plans to use one of them.
- Its own pages give different team sizes: more than 150 people on the about page and more than 200 on the homepage (about page; homepage).
- It shows little data platform or model training work.
Master of Code Global, At A High Level
Master of Code Global started in 2004 building web, mobile, and custom software, moved into chatbots in 2016, and now describes itself as a consulting-led AI engineering partner (about page).
- Lists offices in Seattle, Washington; Toronto and Winnipeg, Canada; Poland; and Ukraine (homepage).
- Reports more than 1,000 projects delivered and a 9.2 customer satisfaction score (homepage).
- Annual revenue is an estimated $10 million to $15 million.
- Built generative AI products for Zipify, a long-term client, and a generative AI gifting assistant for BloomsyBox with Infobip (about page).
- Sells Claude consulting alongside conversational AI on contact center platforms (Claude consulting page).
Scores by criterion
We scored Master of Code Global on eight weighted criteria from its case studies, partner pages, service offers, and client testimonials. Technical depth in conversational AI scores well; platform independence scores lowest because much of its work runs on partner platforms.
| Criterion | Weight | Score | Basis |
|---|---|---|---|
| Production track record | 20% | 7.5 | Chatbots for T-Mobile, Burberry, and Estée Lauder brands, generative AI products for Zipify, and more than 1,000 projects reported. |
| Technical depth | 15% | 7.5 | A decade of conversational AI, agent work, and Claude consulting with Anthropic-certified staff. |
| Industry depth | 10% | 7.0 | Repeated work in retail, beauty, telecom, sports, and customer service. |
| Delivery model and handoff | 15% | 7.5 | A four-week AI Compass Sprint and a 30-day fixed-budget AI Pilot, plus multi-year partner delivery for Glia. |
| Commercial clarity | 10% | 7.0 | Defined entry offers with fixed budgets; hourly rates appear only in outside listings. |
| Platform independence | 10% | 6.0 | Much of the work is built on partner platforms such as Glia, Infobip, and LivePerson. |
| Stability and scale | 10% | 7.0 | Operating since 2004 with 150 to 200 or more staff across five offices. |
| Independent evidence | 10% | 7.5 | Named testimonials from Glia and Infobip leaders and partner programs at Infobip and Anthropic. |
| Overall | 100% | 7.2 | Weighted average |
Where Master of Code Global fits
Master of Code Global is used by retail brands, telecoms, and customer service teams that want a chatbot, shopping assistant, or service agent. It is best for conversational AI on contact center platforms and for quick fixed-budget pilots. On price it is in the middle of the firms we review. Competitors on this site include 10Clouds and Markovate for AI agents, Azumo for nearshore AI development, and SF AI Labs for AI strategy and prototypes.
| Need | Fit | Why |
|---|---|---|
| A customer service chatbot or agent on Glia, Infobip, or LivePerson | Strong | Partner relationships with all three and a decade of chatbot work. |
| A retail shopping or gifting assistant | Strong | Chatbots for Burberry and Estée Lauder brands and the BloomsyBox assistant. |
| A fixed-budget AI pilot before a larger build | Good | A 30-day AI Pilot on a fixed budget. |
| A data platform or custom model training | Weak | Few cases in data engineering or model training. |
What clients and leaders say
Partner leaders praise Master of Code Global’s technical skill. One buyer concern is written from public facts about its platform work.
“Their technical expertise is solid, and their dedication to our success is evident in every project they undertake.”
“Their proficiency in AI has been a game-changer, significantly enhancing our Conversational AI offerings.”
“Both projects were executed flawlessly by Master of Code’s team.”
“Most of their case studies run on Glia, Infobip, or LivePerson, so I wanted to see more work outside those platforms.”
Where customer reviews couldn’t be found, our analysts attempted to give a voice to buyer sentiment, drawing on real information from review sites, forums and product documentation. Based on: Master of Code about page; GoodFirms profile.
Who leads Master of Code Global
Dmytro Hrytsenko founded the company in 2004 and is its chief executive (about page).
